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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
This Totter + Tumble one piece playmat bring you all the quality and features you love and is part of an exclusive collaboration collection with The British Heritage Group – Morris and Co.
This quintessential collection of Morris & Co. printed playmats bring the same playmat function and quality we love and expect from Totter + Tumble with a stunning set of reversible designs that are unmistakably Morris & Co.
These playmats measure 140x210cm and are thick and cushioned enough to keep your littles safe from hard floors.
The Standen has a small-scale leafy pattern in a warming ochre hue. Set on a vanilla background, the maximalist design has a modern effect. The Blackthorn features hedgerow florals in jewel tones, set on a deep Oxford Blue background. The rich and immersive design is picked straight from nature.
Totter + Tumble playmats are carefully and thoughtfully designed by a Mum with all the features you need to make parenting easier and little ones safer.
Here’s why you need, and why you’ll love having a Totter + Tumble playmat in your family home:
– Luxury memory foam designed to keep your baby safe from tumbles and falls
– Non slip on hard floors
– One piece (making them easy to clean with no annoying parts)
– Stylish designs (reversible too so you’ll get 2 looks in 1)
– Wipe clean (no crying over spilt milk here!)
Totter + Tumble playmats measure 210x140cm and are 1.3cm thick.
Designed in the UK, manufactured in South Korea and independantly tested, and certificated by the worlds leading verifcation organisiton as safe from BPA, phthalates, lead, latex, formamide, formaldehyde, EVA or flame retardants.
Totter + Tumble playmats meet the European EN71 safety standards.
*Please note that we cannot accept any opened returns.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@koko-kamel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at post@koko-kamel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, unless the product is damaged or faulty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here at Koko Kamel we like to keep things simple.
If you live in a remote area of UAE, delivery can take a few extra days.
At the moment we only ship orders throughout UAE, if you want to place an international order please contact us at post@koko-kamel.com
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