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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Because bamboo doesn’t retain the smell of previous meals, you’re free to serve up anything - from scrambled eggs to stir-fry - without having to worry about unwanted odours long after the dishes are done. Even the family fur baby will want to be served dinner in one of these little badboys! From your Mini Me’s dinner to Dad's breakfast, these bowls can be used and enjoyed by all members of your Boo Crew. They also stack perfectly for simple storage, but let’s get real – when you’ve got bowls this cute, why would you hide them away?
Each set includes four bamboo bowls (D150mm*H50mm - 600ml)
• BPA and phthalates free
• Toxin-free
• Biodegradable
• Dishwasher top rack recommended
• FDA & LFGB food safe approved
• Not suitable for microwave or oven use
• Beautifully boxed in thoughtfully designed packaging
bobo&boo has created durable, eco-friendly dinnerware that can withstand even the fiercest of toddler tantrums; however, we can’t 100% guarantee that our bamboo products won’t break when dropped or thrown (especially by a grumpy threenager who doesn’t want to eat their vegetables).
The good news is that it won’t shatter like glass or ceramics, but it may chip or crack if hurled against hard surfaces. We recommend you treat your bobo&boo goods like you treat your Little Boos: thoughtfully, patiently, and with lots of love.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@koko-kamel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at post@koko-kamel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, unless the product is damaged or faulty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here at Koko Kamel we like to keep things simple.
If you live in a remote area of UAE, delivery can take a few extra days.
At the moment we only ship orders throughout UAE, if you want to place an international order please contact us at post@koko-kamel.com
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