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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
These fun friends provide the perfect entertainment for babies! They highly support the development of all senses. Their fun shape, texture and soft touch give newborns and babies a lot to discover with both their mouth and hands. The toys are suitable as teether and bath toy.
This product is made from 100% natural rubber. Due to the pure and natural material, they are the perfect first toy for newborns. The toys are light and the shapes are thoughtfully designed so babies can easily grasp them. They have a soothing effect on sore gums when little ones are teething. By chewing on the soft material and different textures, it relieves the sore gum and eases the discomfort during the different stages of teething. They are the perfect maternity gift and the very first toy for newborns!
Also elder children will enjoy these items! They're the perfect friends for some pretend play in the bath tub! There are no openings in the toy, so thereÕs no need to worry about mould growing inside the toy.
All items are carefully handpainted with water based paints which are totally harmless for babies. The handpainted process makes each toy unique as you might see slight variations in colour and/or shape.
When it comes to the care for these products, simply wipe the surface with soapy water and a damp cloth. There is no need to sterilize the products, as this would damage the natural material.
It goes without saying that the complete range does not contain harmful substances and complies to the EN71 safety standards. All items are free from BPA, PVC, Phtalate and Nitrosamine.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@koko-kamel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at post@koko-kamel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, unless the product is damaged or faulty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here at Koko Kamel we like to keep things simple.
If you live in a remote area of UAE, delivery can take a few extra days.
At the moment we only ship orders throughout UAE, if you want to place an international order please contact us at post@koko-kamel.com
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