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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Available in 530ml (18oz) and 950ml (32oz)
Inspired by the deep calm of the Nordic midnight sky, the Midnight Blue bottle from the BLÅ NORTH series combines clean Scandinavian design with premium performance.
Made from high-grade 304 stainless steel, this insulated water bottle keeps drinks hot or cold for up to 24 hours. The double-wall vacuum insulation ensures temperature retention, whether you're braving the Dubai heat or heading to work in the early morning. The 530ml version includes a convenient straw lid, while the larger 950ml version is available with either a straw lid or an innovative magnetic lid that doubles as a phone holder – ideal for gym-goers or multitaskers.
Sizes: 530ml (18oz) and 950ml (32oz)
Made with durable 304 stainless steel
Double-wall vacuum insulation (12–24 hours temperature retention)
Leak-proof and sweat-free exterior
Choose between straw or magnetic lid (large size only)
Certified: LFGB, FDA 21CFR 177, and CE compliant
Designed and tested for food contact safety under EU and US standards
Hand wash recommended for long-lasting performance
Whether you're on the go in Abu Dhabi, hiking in Hatta, or heading to school or the office, the BLÅ NORTH bottle is built to keep up. With a sleek matte finish and a deep blue tone, Midnight Blue is both timeless and bold — a Nordic classic, made for everyday life in the UAE.
Available now with fast delivery across the Emirates.
All bottles in the NORTH series can be customised with text, applied by hand at our UAE studio. Customisation takes 1–2 days.
Please hand-wash the bottle only, as the personalised text is not dishwasher safe.
We offer a 3-month guarantee: if the text begins to peel within this period, we’ll send you a replacement sticker free of charge.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@koko-kamel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at post@koko-kamel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, unless the product is damaged or faulty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here at Koko Kamel we like to keep things simple.
If you live in a remote area of UAE, delivery can take a few extra days.
At the moment we only ship orders throughout UAE, if you want to place an international order please contact us at post@koko-kamel.com
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