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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Available in 530ml (18oz) and 950ml (32oz)
Earthy and grounded, Mossy Mountain Green is inspired by the lichen-covered peaks and quiet forest trails of the Nordic landscape. This bottle from the BLÅ NORTH collection is designed for active, everyday use in the UAE, where function and form matter equally.
Made from premium 304 stainless steel, this insulated bottle keeps drinks hot or cold for up to 24 hours with double-wall vacuum insulation. The 530ml size includes a straw lid for easy sipping, while the larger 950ml version gives you the option of a straw lid or a magnetic lid that doubles as a phone holder.
Built for performance and tested to the highest food safety standards in both the EU and US, including BPA migration limits, this bottle is reliable, durable, and made to move with you.
Sizes: 530ml (18oz) and 950ml (32oz)
Made from 304 stainless steel
Double-wall vacuum insulation keeps drinks hot/cold for 12–24 hours
Leak-proof and sweat-resistant exterior
Lid options: Straw lid (530ml), straw or magnetic lid (950ml)
Certified for food contact safety:
EU Regulations 1935/2004, 10/2011, and 2018/213 (BPA limits)
FDA 21CFR 177
LFGB + CE compliant
Hand wash recommended
Whether you're heading into the mountains or just across the city, Mossy Mountain Green is a subtle, rugged choice that fits seamlessly into your daily life.
Customisation Available
All bottles in the NORTH series can be customised with text, applied by hand at our UAE studio. Customisation takes 1–2 days.
Please hand-wash the bottle only, as the personalised text is not dishwasher safe.
We offer a 3-month guarantee: if the text begins to peel within this period, we’ll send you a replacement sticker free of charge.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at post@koko-kamel.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at post@koko-kamel.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, unless the product is damaged or faulty.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Here at Koko Kamel we like to keep things simple.
If you live in a remote area of UAE, delivery can take a few extra days.
At the moment we only ship orders throughout UAE, if you want to place an international order please contact us at post@koko-kamel.com
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